Business Telephone Systems
business telephone systems
Business Telephone Systems – Selecting an IP Phone System
This article looks at some reasons to consider an IP phone system for business requirements. We consider the possible systems that are available today, including PC phone systems. We then take a look at some considerations for small to medium business needs analysis when upgrading to an IP phone system.
One aspect first to be aware of is the advantages IP interfaces provide to a business telephone system. IP connections basically improve the flexibility of a business telephone system, particularly in dealing with extensions. It is much easier to move phones within the office. An IP interface also provides support for easily setting up home offices and making connections when travelling. Also, systems with a built-in Session Initiation Protocol (SIP) feature allow connecting over the Internet without any extra hardware for analog to digital conversion.
Some of the most widespread commercially available systems today are Panasonic, Avaya Partner, Lucent, Merlin, Nortel Norstar, Comdial and Vodavi (from Vertical), NEC, Toshiba, Mitel, and Shoretel phone systems. Not all of these systems support IP interfaces, so we advise checking with a trusted vendor for the latest offered features. In addition to a “traditional” phone system, any PC or computer can be used as an IP phone system with downloadable free software. Keep in mind that “free” systems will require a much higher level of expertise on your staff (or from your local provider).
What is the method to most effectively choose from among these available business telephone systems? Actually, most any of these systems would be an adequate pick for the average small business. If you already have a business telephone system, then you can make a list of important features that must not be lost, should you select a different manufacturer. And for some, hiring a professional to perform a detailed needs assessment would be in order. But for most, the key selection criterion will be finding a good local dealer who can adequately support your business needs.
Furthermore, bear in mind that routing your voice traffic over the Internet might necessitate an upgrade of the company’s Internet connection, in order to support voice as well as data. Integrated voice/data services are useful for this, particularly if supplied with a Quality of Service (QOS) attribute, which effectively prioritizes voice traffic over less critical data traffic. Thus when employees are downloading large files or watching online videos, business telephone quality will not be affected.
If the business needs a very reliable phone service, then you should consider a T1 connection, which is delivered with a Service Level Agreement (SLA), to minimize downtime. Since T1 lines have reduced significantly in price from hardly a few years ago, when the average monthly cost was over $1000 to now often under $300, a T1 has become a much more reasonable solution. The options and number of vendors supplying T1 services have also increased dramatically in recent years. A telecommunications broker can assist with selecting the best T1 service provider according to your needs.
About the Author
Jim Green owns an online telecom brokerage representing over 30 telecom service providers, and also assists in selecting the best local small business telephone system providers to support an IP phone system.
How to record telephone calls? Please help?
I have a business and would like to implement a system in which I can record every single call made and received in order to have control of customer service, etc. What do you recommend? I do not want my employees to have access to the device, software or whatever it is. Thanks
You will need an adapter and software to connect your switchboard or phone to the your PC or server, it is a simple arrangement and I have included a few links that may help
Connect with me at http://ahmuseindustry.net look for keithanthony
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Belkin BE112230-08 12-Outlet Home/Office Surge Protector with Telephone and Coaxial Protection $16.00 SAFETY COVERS FOR OUTLETSSLIM DESIGN FOR COMPACT STORAGEORGANIZES CABLES WITH DETACHABLE CORD MANAGEMENT CLIPFLAT-PROFILE PLUG12 OUTLETSTELEPHONE & COAXIAL PROTECTION3780 JOULES8-FT POWER CORDLIFETIME WARRANTY$300000 CONNECTED EQUIPMENT WARRANTYUPC : 722868594322Shipping Dimensions : 14.75in X 6.00in X 2.00inEstimated Shipping Weight : 2.15… |
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AT&T 945 4-Line Speakerphone with Intercom $95.94 AT&T 4-Line Phone Basic AT&T 4-Line Phone Basic Features: Four-line expandablecorded telephone The ATT945 replaces the ATT944 ATT945 is compatible with the ATT974, ATT984, and the older models, ATT944/955/964 Speakerphone 1 to 4 line capability Intercom Page Expandable up to 16 stations (the maximum number of stations is 12 if one of the ATT944,955, or 964 is attached to the system) 2 Dataports Ea… |
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Fellowes 99091 Mighty 8 Surge with phone $16.85 99091: 1460 joules protection99090: 1300 joules protectionLED indicator light and on/off switch with 15A circuit breaker$50000 connected equipment warrantyIncludes 6′ power cord with right angle plug and 6′ phone cord… |
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Motorola Roadster 2 Universal Bluetooth In-Car Speakerphone – Retail Packaging – Silver $74.99 Stay in touch on the go with ROADSTER 2, the latest Bluetooth 1 enabled in-car speakerphone from Motorola. The speakerphone conveniently attaches to your visor making it perfectly placed to hear and be heard when making calls in the car. ROADSTER 2 also has best-in-class noise cancellation which means your voice can be heard over the loud traffic or road noise outside. Don’t worry about having t… |
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Tripp Lite HT10DBS 10-Outlet Home Theater Surge Protector/Suppressor (3840 Joules, Tel/Ethernet/Coax) $77.24 Tripp Lite’s HT10DBS Isobar Home/Business Theater Surge Suppressor provides premium protection–3570 joules–stopping damaging surges and filtering disruptive line noise so components perform at their peak! You can see and hear the difference: sharper, crisper video; deeper, fuller audio and longer component life spans. Perfect for medium-to-large home/business theater installations: high-definiti… |
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Motorola/ACS CLS1450CB 2-way Radio with Built-in Cordless Phone $294.48 2 way UHF 1W business radio with built in digital 2.4 GHz cordless phone capability. Radio features include 4 channels, 56 UHF selectable frequencies, and cloning. Cordless phone works with multiline phone systems transfer calls, pick up specific lines, page, etc. Phone base plugs into phone system analog port and works as an extension. Features caller ID with visual call waiting, speakerphone, a … |
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Panasonic KX-TS4100B Business Telephone KXTS4100B $101.7 Panasonic KX-TS4100B Business Telephone KXTS4100B |
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MP3 Digital On Hold Audio System For Analog/KSU-Less Telephone Systems $238.99 ON HOLD PLUS OHP6500 MP3 DIGITAL PLAYER FOR ANALOG/KSU-LESS TELEPHONE SYSTEMS |
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Linear H616 Telephone Master Hub $28.99 6 6.25″ x 1″ x 2.75″ 110 punch-down connectors Six enclosure grid spaces The Model H616 Telephone Master Hub provides a superior method of telephone distribution for structured wiring systems. The Model H616 distributes up to four telephone lines to up to six telephone wall plates. An RJ-31X jack is provided for security system connection. Additionally, the Model H616 includes an RJ-45 jack for telephone line expansion. H616 H616 Telephone Master Hub Hub Incoming/Outgoing Linear Linear, LLC RJ-11 Telephone RJ-45 Network Telephone www.linearcorp.com |
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The Telephone $8.99 The Telephone – Art Print |
